Cookie policy.

Cookie Policy Policy

Last Updated: 21/05/2026

1. What are cookies?
Cookies are small text files that are placed on your device when you visit a website.

Cookies help websites work properly, remember choices, improve performance, understand how visitors use the site and, where enabled, support marketing or advertising activity.

Some cookies are essential for a website to work. Others are optional and will only be used where you have accepted them.

2. How we use cookies
We use cookies and similar technologies to:

• make the Hootline website work properly

• keep the website secure

• remember your cookie preferences

• understand how visitors use the website

• improve website performance and user experience

• support analytics and marketing where you have allowed this

• We aim to use cookies in a clear and proportionate way.

3. Your cookie choices
When you first visit the Hootline website, you will see a cookie banner.

This banner gives you the option to:

Accept all
This allows all cookie categories shown in the preference centre, including analytics and marketing cookies.

Reject all
This rejects optional cookies. Strictly necessary cookies may still be used because they are needed for the website to function.

Manage preferences
This allows you to choose which optional cookie categories you want to allow.

You can update your cookie choices at any time using the cookie preference settings available on the website.

4. Cookie categories we use

Our cookie preference centre may include the following categories.

Strictly Necessary Cookies
These cookies are required for the website to work properly.

They may be used for things such as:

• website security

• page loading

• remembering your cookie preferences

• enabling basic website functions

• protecting forms or checkout journeys

• maintaining website stability

These cookies cannot usually be switched off through our cookie preference centre because the website may not work correctly without them.

You can block cookies through your browser settings, but some parts of the website may not work as intended.

Platform Analytics
Platform analytics cookies help us understand basic website activity through the tools provided by our website platform or hosting provider.

They may help us see information such as:

• pages visited

• general website performance

• technical errors

• device or browser type

• approximate usage patterns

This information helps us monitor and improve the website.

Where these cookies are not strictly necessary, they will only be used where you have allowed them through the cookie banner or preference centre.

Analytics
Analytics cookies help us understand how visitors use the Hootline website.

They may collect information such as:

• which pages are visited

• how long visitors spend on pages

• how users move around the website

• which links or buttons are used

• whether visitors return to the website

• general location information, such as country or region

We use this information to improve the website, content and user experience.

Analytics cookies are optional. They will only be used where you have accepted them.

Marketing
Marketing cookies may be used to help us understand the effectiveness of our marketing activity and, where applicable, show more relevant advertising or measure campaigns.

• They may be used for things such as:

• tracking whether visitors arrive from adverts

• measuring advertising performance

• supporting retargeting or similar marketing activity

• understanding which campaigns lead to enquiries or sign-ups

Marketing cookies are optional. They will only be used where you have accepted them.

5. Third-party cookies
Some cookies may be set by third-party services we use on the website.

These may include services used for:

• website hosting

• website building tools

• analytics

• forms

• security

• payment or checkout journeys

• marketing or advertising

Where third-party cookies are not strictly necessary, they should only be used where you have accepted the relevant cookie category.

Third-party providers may process information in line with their own privacy and cookie policies.

6. How long cookies last
Cookies may be either session cookies or persistent cookies.

Session cookies are temporary and are usually deleted when you close your browser.

Persistent cookies remain on your device for a set period or until you delete them.

The length of time a cookie remains on your device depends on the type of cookie and the settings used by the website or third-party provider.

7. Managing cookies in your browser
You can control cookies through your browser settings.

Most browsers allow you to:

• block cookies

• delete existing cookies

• receive alerts before cookies are placed

• block cookies from specific websites

• block third-party cookies

If you block all cookies, some parts of the Hootline website may not work properly.

8. Changing your cookie preferences
You can change your cookie preferences at any time using the cookie settings or preference centre on the Hootline website.

If you previously accepted optional cookies and later change your preferences, we will stop using optional cookies in line with your updated choice where technically possible.

You may also need to delete existing cookies from your browser if you want to remove cookies already stored on your device.

9. Personal data and cookies
Some cookies may collect information that could be treated as personal data, especially where it can be linked to a device, browser, user account or enquiry.

Where cookies involve personal data, we handle that information in line with our Privacy Policy.

Our Privacy Policy explains:

• what personal information we collect

• why we use it

• who we may share it with

• how long we keep it

• what rights you have

10. Updates to this Cookie Policy
We may update this Cookie Policy from time to time.

Any updated version will be posted on this page with a revised “Last updated” date.

11. Contact us
If you have any questions about this Cookie Policy, contact us at: hello@hootline.co.uk

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